PC rental company accused of “scamming” customers settles class-action lawsuit for $3.4m

Pre-built PCs and rental company NZXT has settled a class-action lawsuit for $3.45 million.

NZXT, in partnership with Fragile, was accused of “scamming” 19,322 customers through its Flex PC rental program, with customers claiming the scheme was “a bait-and-switch.”

At the time, NZXT called Flex a “first of its kind gaming PC subscription service,” “enabl[ing] gamers to enjoy the benefits of a high performance gaming PC for a low monthly fee. The Flex subscription service features no hassle returns, no hidden fees and regular upgrades all without a long term commitment.” The scheme was updated in April 2025 “to make NZXT Flex easier to understand, more flexible to use, and better aligned with what [users] need.”

In the lawsuit, as first reported by Gamers Nexus (via InsiderGaming), plaintiffs claimed the “defendants accomplished their PC rental scheme through a bait-and-switch where Defendants (1) advertised PCs with specific components and attributes but provided consumers with lower quality components PCs and (2) misrepresented the nature of the Program including that there were no contracts, no cancellation fees, that consumers would own the PC, and leading customers to reasonably believe the Program was a rent-to-own agreement.”

The $3.45 million settlement includes around $923,000 of debt forgiveness, a $1.45 million cash settlement fund, and PC retention relief of around $1.2 million, but is still awaiting final judge approval. Some customers will be able to keep their PCs if they’ve paid into the program for two years or more.

The settlement class has been categorized as “all persons who reside in the United States, who currently subscribe, or previously subscribed to, the NZXT Flex Program to obtain a PC” between October 19, 2023 and March 30, 2026.”